Szklarska Poręba - SPA & Wellness

You can book a treatment online via the Booksy platform, by phone at +48 533 352 215, by email at spa@czarnykamien.com, or in person at the reception. When booking, provide your apartment number, full name, type of treatment, and preferred date. The service contract is concluded upon receiving the reservation confirmation from Czarny Kamień Resort & SPA.

Massage rooms are open daily from 10:00 to 20:00, and until 22:00 on Fridays and Saturdays. Treatments booked as part of a stay package are available between 10:00 and 15:00. Service days and hours may change depending on the season and occupancy.

Yes, we recommend booking in advance, especially during the season and weekends. Guests who purchased a SPA treatment stay should contact the spa immediately after purchase. If no contact is made, the spa may set the appointment itself, and any unused treatment at the agreed time will be forfeited.

Yes, both hotel guests and non-guests can use the SPA. Non-guests must pay a 110 PLN deposit, which is forfeited if they miss their appointment. For those seeking a one-day escape, there is a special DAY SPA offer that also includes access to the wellness zone.

Cancellations without charge must be made at least 24 hours before the treatment – at reception, by email at spa@czarnykamien.com, or by SMS. For later cancellations or no-shows, a fee of 110 PLN is charged per each started, booked treatment hour. Free cancellation does not apply to treatments bought in stay packages.

Payment is made at the facility reception after treatment. For stay packages with treatments, the price is included.

Please arrive 5 minutes before your appointment and check in at the SPA reception. This allows time to complete the consultation form calmly.

We recommend arriving for your treatment in the bathrobe provided in each apartment. Disposable treatment underwear, slippers, and a towel will be supplied before the session. Most treatments are done without clothing, typically in underwear.

Before the treatment, we recommend a warm shower, drinking plenty of still water before and after, and avoiding heavy meals and alcohol. Sunbathing immediately before and after is not advised. For body treatments, hair removal should be done at least a day prior, and for men, facial shaving should be done at least 12 hours before to prevent irritation.

Main contraindications include heart defects, pacemaker, post-heart attack condition, body implants, fresh scars, unhealed wounds, skin inflammations, vein diseases (including varicose veins), thrombophlebitis, advanced hypertension, diabetes, cancers, epilepsy, asthma, fever, hemophilia, and breastfeeding. Early period after fracture, sprain, or medical surgery is also contraindicated. We recommend consulting a doctor before treatment, and a full list of contraindications is in the SPA salon regulations.

The SPA room is a quiet zone – please turn off mobile phones or do not bring them. Smoking (including e-cigarettes), bringing alcohol and food, personal scents, and fragrances, photography, recording, and pets are prohibited. Persons under the influence of alcohol or drugs are not allowed, and staff may refuse entry.

Yes, we offer couples massages and rituals. We have double rooms where you can relax together during spa treatments.

Yes, the SPA area offers treatments for our youngest guests. Currently, we provide the "Sweet Rest" ritual with a gentle chocolate-scented relaxing massage and the "MINI SPA RITUAL" including relaxing and care treatments. Learn more in our SPA menu.

The indoor pool is open from 8:00 to 21:30, and the outdoor pool plus both jacuzzis from 10:00 to 21:30. Saunas (indoor and outdoor) operate from 16:00 to 21:30, and the gym from 8:00 to 22:00. Hours may vary by season.

Guests have free access to the wellness area with two ozonated-water pools and counter-current jets, indoor and outdoor jacuzzis, a Finnish sauna, steam-aroma bath and gym. The indoor pool is 8 × 4 m; the outdoor pool, 7 × 4 m. Children can enjoy a water playground with a mushroom fountain and bubbling jets.

The property ensured the highest hygiene through 100% water ozonation. This disinfection removes the harsh chemical smell of chlorine, so it does not sting children's eyes or irritate sensitive, atopic, or allergic baby skin.

The indoor pool measures 8 × 4 m and has two countercurrents allowing stationary swim training, while the outdoor pool measures 7 × 4 m and is also equipped with a countercurrent. The indoor pool water temperature is 30°C. Water in both pools is ozonated.

Yes, there is a terrace with comfortable loungers by the outdoor pool where parents can watch children playing in the water playground. Safety is ensured by a 20 m² non-slip mat. The outdoor pool and jacuzzi offer views of the mountains and forest. However, the indoor Wellness area does not have a relaxation zone with loungers.

The gym is equipped with strength and cardio machines (including a stepper, rowing machine, and elliptical trainer) plus exercise mats. It is open from 8:00 AM to 10:00 PM, the longest hours of all wellness zones. Guests can use the gym free of charge.

Yes, the pools are suitable for both adults and children, but children under 13 must be supervised by a legal guardian at all times. The indoor pool has child-friendly features, and outside there is a "Water World" with a paddling pool and a mushroom-shaped fountain.