Frequently Asked Questions

The hotel day starts at 4:00 PM and ends at 11:00 AM. The reception is open 24/7, offering full flexibility for arrival.

Yes, Czarny Kamień offers free parking for all guests. The parking is located directly at the property and requires no prior reservation.

Breakfast is served from 8:00 to 10:30, and dinner from 16:00 to 18:00. The a la carte restaurant is open from 13:00 to 21:45, and the hotel bar from 13:00 to 23:00. Hours may change depending on the season

Yes, guests have access to free Wi-Fi throughout the property. A stable internet connection is available in both the apartments and common areas.

No, smoking is completely prohibited throughout the entire property. This applies to apartments, common areas, and balconies.

Yes, the resort has its own restaurant serving breakfast (BB) and dinner (HB) as a rich buffet. The menu is based on local produce and includes special dishes for children, tailored to little picky eaters. You can choose full-board offers or breakfast-only options.

No, pets are not allowed. Black Stone fully prohibits pets, ensuring comfort for allergy sufferers and those valuing complete tranquility.

For the little ones, there is a playroom, game room, animations, outdoor playground, and the "Water World" water zone. "Water World" is a special pool area full of water attractions and sprayers, perfect for safe fun. The restaurant also offers a dedicated menu designed for young guests. More info is available on the family and kids page: https://www.czarnykamien.pl/dzieci

Children up to 3 years stay free if sleeping in bed with parents.

The property features a monitored ski storage and secure bike storage. The location encourages activity – Czarny Kamień sits right by the forest, near numerous hiking trails and bike routes. In winter, we invite you to a hill 50m from the property, perfect for sledding and tobogganing! As well as many ski slopes nearby.

Yes, classic bikes, electric bikes, and scooters are available for rent on site. This is a perfect way to explore Szklarska Poręba and the surrounding area without bringing your own equipment.

Black Stone is located in a quiet area near the forest, just a short walk from the city center. Guests can enjoy peace and mountain views (including Szrenica) while having easy access to city attractions.

Guests can use the indoor pool, outdoor summer pool, jacuzzis (indoor and outdoor), saunas, and massage rooms. The heart of the wellness area is the indoor pool with water at 30°C. The sauna zone includes both dry and steam saunas.

The indoor pool and jacuzzi (indoor and outdoor) are open year-round, while the outdoor pool is seasonal and heated from June to September. The pool hall has direct access to the outdoor area.

SPA & Wellness areas have different opening times depending on their location. Saunas are usually open 16:30–21:30. The indoor pool is open 8:00–21:30, while the outdoor pool is open 10:00–21:30. Details of each facility are available here: https://www.czarnykamien.pl/hotel/wazne-informacje

Yes, Czarny Kamień has massage rooms offering treatments based on natural mountain herbs and minerals. Early booking at the SPA reception is recommended.

Yes, every apartment is equipped with a kitchenette including a hob, kettle, and set of dishes. Guests also receive a welcome set (coffee, tea, mineral water).

The apartments feature double-sided mattresses, allowing guests to choose their preferred firmness (soft or firm side). To change the mattress side, please contact the staff.

These devices are available in selected apartments. If you plan a longer stay and need a washer or dishwasher, make sure your chosen apartment type includes them when booking.

Yes, bathrobes and disposable slippers are provided for adults. These amenities make using the SPA & Wellness area easier.